Elixir Clinic – Privacy & Data Protection

At Elixir Clinic, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The entity responsible for processing your personal data is Elixir Clinic.

We may collect the following personal data:

• Full name
• Address
• Email address
• Phone number

2. Purpose of Data Processing

Your personal data is processed for the following purposes:

• Appointment booking and service delivery
• Customer management and support
• Marketing and promotional communication (with consent)
• Billing, accounting, and administrative processes
• Compliance with legal obligations

3. Legal Basis for Processing

We process your data based on:

• Your consent
• The necessity to perform a contract (e.g., providing treatments)
• Compliance with legal obligations

Providing incorrect or incomplete data may affect our ability to deliver services.

4. Data Storage & Security

Your personal data is stored securely using electronic systems.
We apply appropriate technical and organizational measures to protect your data, including encryption and access control, ensuring confidentiality, integrity, and security.

5. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, or as required by law.

6. Data Sharing

Your data may be shared with trusted third parties only when necessary, including:

• Accounting and tax service providers
• IT and system service providers
• Legal and regulatory authorities (when required by law)

All third parties are required to ensure data protection and confidentiality.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Object to direct marketing

To exercise your rights, please contact us directly.

8. Automated Processing

Some of your data may be processed automatically to improve service efficiency and personalization.

9. Data Security Measures

We implement strong security measures to protect your data, including:

• Data encryption
• Secure systems and access control
• Regular monitoring and testing of security processes

10. Cancellation & Refund Policy

Appointments booked with Elixir Clinic are subject to the following conditions:

• If an appointment is cancelled by the client, no refund will be provided.
• Payments made for treatments or bookings are non-refundable.
• Rescheduling may be allowed at the clinic’s discretion, provided sufficient notice is given.

By booking an appointment, you agree to these terms.

11. Legal Compliance

We comply with all applicable data protection laws and regulations to ensure your privacy is protected at all times.

12. Updates to This Policy

Elixir Clinic may update this Privacy Policy when necessary. We encourage you to review it periodically.

13. Contact Us

If you have any questions regarding this policy or your data, please contact:

Elixir Clinic
📧 Email: elixirclinic@gmail.com
📞 Phone: 07352 887444